Effective: October 25, 2026
Digital products and the refund window
CreoKey sells digital software subscriptions. There is no physical parcel to return and no return-shipping label or postage charge. For a change of mind, you may request cancellation and a full refund within 14 calendar days of purchase, provided that the subscription has not been activated or redeemed. This follows the refund window stated in our Adobe FAQ.
Activated subscriptions
Change-of-mind refunds are not ordinarily available after activation or redemption. This does not exclude a refund or other remedy for a subscription that was not delivered, does not match its description, cannot be activated as described, or where applicable law or a specific promise for your order provides a right to a remedy. Do not assume that merely receiving an email proves that a license has been activated.
Missing, incorrect or unusable delivery
If the stated delivery period has passed, the delivered product differs from your order, or activation fails, contact us promptly. We will check the order and entitlement and assist with correction or replacement. If we cannot provide the purchased subscription as described, you may request a refund rather than accept a different product. There is no requirement to return a physical item.
How to request a refund
- Email support@creokey.com from the address used for the order.
- Include your order reference, product name, purchase date and reason for the request.
- For activation problems, include the error message or a screenshot that excludes passwords, full card details and unnecessary personal information.
We may verify whether an entitlement was activated or redeemed. If a cancellation is approved, do not redeem or continue using the cancelled entitlement. Publisher or distributor cancellation steps may be needed to revoke it.
Fees, refund method and timing
We do not charge a physical-return fee or restocking fee for an eligible digital refund. Approved refunds are issued to the original payment method within 7 business days of approval. Your payment provider or bank may take additional time to display the credit. If the original method cannot receive the refund, we will contact you to agree a suitable alternative. A different product or store credit is not substituted for a refund without your agreement.
Adobe terms and your rights
Adobe’s direct-purchase refund terms are separate from this reseller sales policy; applicable Adobe licensing and purchasing-program rules may also apply to the entitlement. This policy does not limit rights that cannot lawfully be excluded. Any additional written guarantee or more favorable promise that applied to your order when purchased continues to apply; a policy update does not retrospectively remove it.
Business and contact details
CreoKey is operated by GREENKEY HOLDINGS LLC, a United States limited liability company.
Registered mailing address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States. This address is for company correspondence, not customer visits, physical product returns or software fulfillment.
Customer support: support@creokey.com. Published support hours: Monday–Saturday, 9:00 a.m.–6:00 p.m. Eastern Time.