Adobe FAQ
Everything you need to know before and after buying an Adobe license from us.
Do I get an original product from Adobe?
Yes. You receive a genuine Adobe product activated through your own Adobe account at adobe.com.
What Adobe products are available?
Photoshop, Illustrator, Premiere Pro, After Effects, InDesign, Lightroom, Acrobat Pro, Firefly and the complete All Apps bundle.
Are the licenses genuine?
Yes. All licenses are 100% genuine Adobe subscriptions delivered under your own Adobe account.
How do I receive the product?
Delivery is by email, with a target of 5 minutes to 4 hours after payment confirmation. These are prepaid one-year subscriptions; no physical item is shipped.
Do I need an Adobe account?
Yes. A free Adobe account is required to activate and download your apps from Creative Cloud.
How long is the license valid?
Every product comes with a 1-year Creative Cloud subscription.
Can I install the software on multiple devices?
Each named-user license is for one person. Device and platform limits depend on the exact Adobe product and plan. Confirm the applicable limits before purchase; accounts and licenses must not be shared.
Do you provide updates and support?
Yes. Adobe delivers official updates automatically, and our team helps with installation and activation.
What payment methods do you accept?
Available payment methods are displayed at checkout before you pay.
Do you offer refunds?
You may request a change-of-mind refund within 14 calendar days of purchase if the subscription has not been activated or redeemed. Separate remedies apply to missing, incorrect or unusable fulfillment. See our Refund and Cancellation Policy for full details.
Can businesses purchase from you?
Yes. We supply licenses for individuals, studios and businesses of any size.
How fast is delivery?
Delivery is usually within 5 minutes to 4 hours after your payment is confirmed.
Are software updates automatic?
Yes. Updates come through the Creative Cloud desktop app during your subscription.
Can I upgrade to another Adobe plan later?
Contact support before purchasing an upgrade. Availability, eligibility and treatment of any existing subscription depend on the exact plan.
Who can I contact if I need help?
Our support team is available by email at support@creokey.com, Monday to Saturday, 9:00–18:00 Eastern Time.